Privacy Policy
Ralph Ranch Privacy Policy
Effective Date: 1/09/2025
Website: www.ralphranch.nz
Contact: ralphranchnz@gmail.com
At Ralph Ranch, we are committed to protecting your privacy and ensuring your personal information is handled responsibly, whether you’re visiting us in person or shopping online. This Privacy Policy outlines how we collect, use, store, and protect your personal data across all interactions with Ralph Ranch, including:
Farm Visits
Homestay Accommodation
In-Person Store Visits
Online Store Purchases
1. What Personal Information We Collect
Depending on your interaction with Ralph Ranch, we may collect the following information:
General Information: Name, email address, phone number, postal address
Booking Details: Accommodation preferences, dietary or health information if provided
Payment Information: Credit card or bank details (processed securely via third-party payment platforms)
Visitor Info: Emergency contact details for farm and homestay guests
Online Store Info: Order history, shipping address, and purchase preferences
Device and Usage Data: IP address, browser type, and pages visited (via cookies and analytics tools)
Group Photos: where consent is given upon booking
2. How We Use Your Information
We collect and use your personal information for the following purposes:
To confirm and manage farm visits, tours, or activities
To provide and manage homestay accommodations safely and effectively
To process in-person and online purchases, payments, and refunds
To respond to inquiries, provide customer support, or communicate updates
To ensure health and safety compliance (especially in emergency situations)
To improve our services and understand customer preferences
To share your visit photos with others for promotion (where specific consent provided upon booking)
3. Online Store and Cookies
When you make a purchase through our online store:
We use secure third-party services (e.g. Stripe, Shopify, or similar) to process payments.
Your personal and payment data is encrypted and not stored by Ralph Ranch directly.
Cookies: We use cookies to enhance your browsing experience, understand traffic, and track preferences. You may disable cookies in your browser settings, though this may impact some site functionality.
4. Homestay Guests
For homestay guests, we may collect:
Health or dietary information (if voluntarily provided)
Emergency contact details
Stay preferences (e.g. bedding, room type)
This information is used solely to ensure a comfortable and safe stay and is stored securely.
5. Farm & Store Visitors
We may ask farm visitors to provide basic contact information for:
Booking confirmations
Health and safety protocols
Emergency preparedness
Store visitors may optionally provide personal data for:
Receipts
Loyalty programs
Promotional offers (only with consent)
6. How We Store and Protect Your Data
Your data is:
Stored securely on password-protected systems
Only accessible to authorised staff for necessary purposes
Retained only for as long as needed to fulfil legal or operational requirements
7. Sharing Your Information
We do not sell or rent your personal data.
We may share your data with:
Payment processors or booking platforms (to complete transactions)
Emergency services (in the event of a serious health or safety risk)
Service providers (e.g. website or IT support) under strict confidentiality agreements
On our social media platforms (where consent given)
8. Your Rights
You have the right to:
Access and correct your personal information
Withdraw consent for marketing communications at any time
Request deletion of your data (where not legally required to retain it)
To make a request, contact us at ralphranchnz@gmail.com
9. Contact Us
If you have questions or concerns about your privacy or this policy, contact:
Ralph Ranch
Email: ralphranchnz@gmail.com
Phone: 021 244 1195
Website: www.ralphranch.nz
This policy will be reviewed regularly to ensure ongoing compliance with New Zealand privacy laws. Any updates will be posted to this page with a new effective date.